We aim to please, but as a creative company we cannot put ourselves at risk of fraud.
If you are not pleased with the creative direction we take on a certain project, we will make revisions at no extra cost. If we feel that there is abuse of this guarantee then we reserve the right to decline at any time. However, we reward customer loyalty and that is taken into consideration on every decision.
Throughout the lifespan of some of our products (ex. websites) there will be changes to the design and core functionalities on the system. We will never remove custom functionalities unless explicitly ordered by you or if the functionality proposes a security risk for new legislation. We will always work to replace outdated functionalities with new more efficient methods. Sometimes this means changing the system and we will always ask for your permission before changing anything & we keep a backup of our older generations.
When we design web pages, ads, or any other creative service there is typically a certain style that each of our designers embody. That is why we try to match the best designer with the right jobs from the start. Every once and awhile there will be situations where a client is unhappy with the design for whatever reason and we will work with them to find what they are missing. Nobody experiences art the same way and our designs are no different, so we work hard to not only make the majority audience happy but the client as well.
When we create ad campaigns on Facebook, Instagram, Google, & YouTube there is always some uncertainty going in. That is why we make sure to not over estimate the results we can bring to the table. There are many variables that go into a successful campaign, and we do our best to account for as many as possible.